Return of goods

The buyer may return the ordered goods for any reason within 14 days of receipt. It is also sufficient for the buyer to notify us in writing within 14 days that they withdraw from the order, without having to state the reason for their decision. In this case, the unused and undamaged goods must be returned in the original packaging within the next 14 days. The purchase price for the returned goods will be refunded to the buyer's bank account no later than 14 days. Any return costs will be covered by the buyer.
Items that cannot be returned by mail due to their nature will be collected by a delivery service designated by the seller upon the seller's request. The costs of returning the items will be borne by the buyer.

Return of damaged shipments
If the package is damaged, missing contents or shows signs of being opened, the buyer must initiate a complaint procedure with the delivery company (Slovenian Post or DPD). Together we will ensure that the complaint is resolved as soon as possible.

Complaint
If the goods do not have the properties that the seller explicitly promised, if the seller sent the wrong products, in the wrong quantity, color, or the goods otherwise deviate from the buyer's order, then the buyer can file a complaint. After prior agreement with the seller, it is possible to return the goods by mail, otherwise you can bring them to the store in person.

Warranty
The manufacturer is obliged by law to provide the buyer with a guarantee for the flawless operation of the purchased goods. The buyer can claim the guarantee directly from the manufacturer or its authorized service center. The buyer can claim the guarantee with the warranty card and the seller's invoice.
The manufacturer is obliged to carry out the warranty repair within 45 days of receipt of the goods, otherwise the item will be replaced with another, equivalent and flawless item. The buyer can also claim the warranty from the seller, but in this case the provision from the previous paragraph also applies.
The return of goods under warranty is carried out in accordance with the conditions specified by the manufacturer on the warranty card.
If you want to return the shipment at our expense, this must be agreed upon in advance.